FAQ + POLICY
If you need to cancel/reschedule an appointment, please do so at least 48 hours before your appointment. Any appointments that are canceled/rescheduled with less than a 48 hour notice are subject to a cancellation fee of 50% of the scheduled service(s).
No-Show appointments without a courtesy call are subject to a charge for the full amount of the service.
New clients: A separate consultation is required for highlighting services. Please book a consultation and I will book the color appointment following your consultation.
Q: What is your late policy?
A: Please arrive for your appointment on time so we can ensure that you receive your full service. Individuals arriving more than fifteen (15) minutes late may result in shortening of your service.
Q: Do you offer appointment reminders?
A: We offer complimentary text and email reminders 48 prior to your scheduled appointment. If any changes to your appointment need to be made, please do so at this time to avoid any charges.
Q: What is your refund policy?
Your service will be made right in case of any dissatisfaction. In doing so, you must contact within seven (7) days of the original service. Our policy does not cover change in style of the original service. NO REFUNDS ON SERVICES.
Q: What payment methods do you accept?
A credit card is required to book and will be on file for payment at the end of your service.
Q: Do you accept gratuity on credit cards?
Unfortunately tipping on credit cards is not available. Cash or Venmo are greatly appreciated.